Sometimes your client will be refusing to pay because they have a grievance, and other times they will feel they cannot afford to make a payment. Both of these issues require a skilled and tailored approach in order to achieve a resolution. For those refusing to pay we will find out exactly what their grievance is and whether it is valid, and if it is then we can offer our experience and legal knowledge to allow the situation to be resolved.

 

 

For those making a claim that they are unable to pay, we can access income and expenditure and other aspects in order to organise repayments to you – our tenacity and commitment to success means that we often persevere where most other collection companies would have given up.

Payment Plans and Financial Surveillance Procedures
Although we always endeavour to retrieve a payment in full, there will always be times when a debtor will be unable to make a payment in full. We use a number of systems to ensure that their claims are accurate and then work with both parties to resolve the issue. Many debt recovery companies consider their job done at this point and move on to their next client. We only regard our job to be completed when the final payment is made and continue to work with you until this happens. It is simply part of our dedication and commitment to success. If a payment is missed then we are alerted to it immediately and can continue our processes to oversee the account until the final payment is made.

Mediation Skills

The difference between understanding “can’t” and “won’t” is key to successful debt recovery. Sometimes a debtor will dig their heels in and refuse to pay because they didn’t like previous techniques used by yourself or another company to retrieve the debt, or sometimes they will find faults that simply don’t exist. To implement a role of mediation can play a crucial role in moving the issue forward to a resolution.

 

If you are not being paid because your customer has an issue then we are skilled in resolving the situation to mutual satisfaction. When we are approached by a client, the account in question will undergo rigorous vetting procedures so that we know we can confidently pursue payment, knowing that the money is owed. We understand that empathy and understanding can go a long way towards the resolution of an unpaid bill and use discretion and professionalism throughout. Our mediation skills are well known in the industry for avoiding protracted court cases and incurring legal costs for both parties.